How to Order
1. How do I place an order on your website?
Browse our collection, select your item, size, and color, then add it to your cart. When ready, proceed to checkout to enter your shipping and payment information. You’ll receive an email confirmation once your order is complete.
2. Can I modify my order after placing it?
We process orders quickly, but if you need changes, contact us immediately. We’ll accommodate requests if your order hasn’t been processed.
3. Can I cancel my order?
Orders can be canceled within 24 hours for a full refund. After this period, you’ll need to wait for your order to arrive and start a return if needed.
4. What payment methods do you accept?
We accept major credit cards, PayPal, Afterpay, and Klarna, allowing you to pay later or in installments.
5. How do I apply a promo code or discount at checkout?
Enter your code in the “Promo Code” field during checkout. Discounts will be applied automatically if valid.
Product Quality
1. What materials do you use in your products?
We use premium materials like leather, wool, and denim to ensure style and durability. Details about materials are available on each product page.
2. Are your products ethically made?
Yes, we partner with reputable manufacturers who meet ethical standards. Each piece is carefully crafted to meet our quality and environmental criteria.
3. Do your products shrink or stretch over time?
Our products are designed to maintain their shape with proper care. Check our Care Guide for details on how to prolong the life of each fabric.
4. How should I care for my leather, wool, and denim items?
Each fabric has specific care instructions. Leather products benefit from conditioning, wool can be dry-cleaned, and denim is best washed in cold water. For specific care, please refer to our Care Guide.
5. Can I request fabric or quality swatches before purchasing?
At this time, we don’t offer swatches, but you can contact us for additional product details if needed.
Order Related
1. How do I track my order?
Once shipped, you’ll receive a tracking link via email to monitor your order’s delivery status.
2. I didn’t receive a confirmation email. What should I do?
Check your spam folder first. If it’s not there, reach out to us with your order details, and we’ll help locate it.
3. My item arrived damaged. What should I do?
Contact us immediately with photos and your order details. We’ll arrange a replacement or refund based on the situation.
4. Can I change my delivery address after placing an order?
If your order hasn’t shipped, we can assist with an address change. Please reach out as soon as possible.
5. I ordered multiple items; will they ship together?
In most cases, items will ship together. If they’re shipped separately, you’ll receive tracking details for each shipment.
Returns & Refunds
1. What is your return policy?
Items can be returned within 30 days of purchase for a refund or exchange, provided they are unworn, in original condition, and with all tags attached.
2. How do I initiate a return?
Visit our Returns Page to submit a return request. Once approved, we’ll send instructions on shipping your item back.
3. Are there any restocking fees for returns?
No, we don’t charge restocking fees. However, return shipping fees may apply.
4. How long do I have to return an item?
Returns are accepted within 30 days of receiving your order.
5. Can I exchange an item instead of returning it?
Yes, we offer exchanges if the item is in stock. Just follow our return process and indicate your preferred exchange option.
6. How long does it take to receive my refund?
Refunds are processed within 5-10 business days after receiving your return. We’ll notify you once it’s completed.
7. How will I be refunded?
Refunds are issued back to the original payment method. Please note that bank processing times may vary.
8. Are shipping fees refundable?
Unfortunately, shipping fees are non-refundable unless the item was damaged or incorrect.
9. How will I know if my refund is processed?
You’ll receive an email notification once your refund is complete.
10. I used Afterpay or Klarna. How will my refund work?
Refunds through Afterpay and Klarna will adjust your remaining balance or apply the amount to your original payment method. Contact Afterpay or Klarna for detailed information.
Shipping:
1. What shipping options are available?
We offer standard and expedited shipping options at checkout. Rates and delivery times vary based on location.
2. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times are calculated at checkout.
3. Are there any additional fees for international orders?
Customs fees or import duties may apply for international shipments, and customers are responsible for these charges.
4. How long does standard shipping take?
Standard domestic shipping typically takes 3-7 business days. International shipping times vary by country.
5. Can I schedule a specific delivery time?
Currently, we do not offer scheduled deliveries. However, tracking allows you to monitor your order’s status.
Policies:
1. Do you have a Privacy Policy?
Yes, we are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information.
2. What are your terms of service?
Our Terms of Service provide details on purchasing, returns, intellectual property, and more. They’re available on our website for your review.
3. Do you have a cancellation policy?
Yes, orders can be canceled within 24 hours of placement for a full refund. If your order has been processed, please refer to our returns process.
4. How do you protect customer data?
We use industry-standard security measures, including SSL encryption, to safeguard all transactions and personal data.
5. Do you offer installment or pay-later options?
Yes, we offer Afterpay and Klarna for flexible payment, allowing you to buy now and pay later or in installments. Simply select your preferred method at checkout.
If you have any additional questions, please feel free to reach out to our customer service team atinfo@royalstyliste.com.We’re here to help you have a great shopping experience with ROYAL STYLISTE!
